[Obm] ERROR in opush.log file ImapTimeoutException

[Benoit CROQUIN]

Hello,

Thanks for your quick answer.
Please find the following results and enclosed opush.log file :


·         Configured IP address :
                Imap_frontend                127.0.0.1
                Imap     127.0.0.1
                smtp_out           127.0.0.1


·         telnet 127.0.0.1 143
root at enzo-rosso:~# telnet 127.0.0.1 143
Trying 127.0.0.1...
Connected to 127.0.0.1.
Escape character is '^]'.
* OK [CAPABILITY IMAP4rev1 LITERAL+ ID ENABLE STARTTLS AUTH=PLAIN SASL-IR] enzo-rosso Cyrus IMAP v2.4.16-Debian-2.4.16-2~obm60+1 server ready


·         IMAP timeout of opush has been increased  to 10000 but synchronization still fails after restarting opush service

Thanks,
Regards,


Benoit CROQUIN

De : Obm [mailto:obm-bounces at list.obm.org] De la part de David DOLCIMASCOLO
Envoyé : mardi 5 janvier 2016 16:22
À : obm at list.obm.org
Objet : Re: [Obm] ERROR in opush.log file ImapTimeoutException

Hello,

Your IMAP server is probably slow to answer, if reachable at all.
Can you do the following and give us the results here:

  *   The configured IP address of your imap_frontend, imap and smtp_out hosts for your domain.
  *   On the opush machine, telnet <ip address of the IMAP server> 143
  *   Increase the IMAP timeout of opush, as documented in http://docs.obm.org/opush/opush.html#_mail_configuration, then restart opush and try again.

And please send a complete log file exposing the issue, not just the stacktrace.

Thanks,
Regards,

David DOLCIMASCOLO

Resp. Equipe OBM / OBM Team Lead

Resp. Adjoint Equipe OpenPaas / OpenPaas Team Deputy

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Message envoyé avec OBM, La messagerie Libre :  http://www.obm.org/
Le 05/01/2016 16:15, Benoit CROQUIN a écrit :
1.       Reference : OBMFULL-6446<https://ci-obm.linagora.com/jira/browse/OBMFULL-6446>


Dear Sir,
We face up with a synchronisation problem.
Mobile devices like phones are no more synchronized with obm.
If the devices are well listed in obm configuration page as shown in enclosed file : periphMobile.JPG, there is no first synchronisation.
Opush log file contains ERROR log on ImapTimeoutException, this error occured at every synchronisation attempt, as shown in opush.log enclosed file.
After restarting opush service, obm-tomcat service and even the VM, the problem still persists.
After removing and re-installing opush and obm-sync, the problem still persists.
Could you provide us some information to debug this issue please ?
Does a file or a record in tables opush_* lock this synchronisation process ?
Best regards,
Benoit Croquin





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