[Obm] ERROR in opush.log file ImapTimeoutException

[David DOLCIMASCOLO]

Hello,

Your IMAP server is probably slow to answer, if reachable at all.
Can you do the following and give us the results here:

  * The configured IP address of your /imap_frontend/, /imap/ and
    /smtp_out/ hosts for your domain.
  * On the opush machine, /telnet <ip address of the IMAP server> 143/
  * Increase the IMAP timeout of opush, as documented in
    http://docs.obm.org/opush/opush.html#_mail_configuration, then
    restart opush and try again.

And please send a complete log file exposing the issue, not just the 
stacktrace.

Thanks,
Regards,/
/

David DOLCIMASCOLO
Resp. Equipe OBM / OBM Team Lead
Resp. Adjoint Equipe OpenPaas / OpenPaas Team Deputy
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Le 05/01/2016 16:15, Benoit CROQUIN a écrit :
>
> 1.Reference : OBMFULL-6446 
> <https://ci-obm.linagora.com/jira/browse/OBMFULL-6446>
>
> Dear Sir,
> We face up with a synchronisation problem.
> Mobile devices like phones are no more synchronized with obm.
> If the devices are well listed in obm configuration page as shown in 
> enclosed file : periphMobile.JPG, there is no first synchronisation.
> Opush log file contains ERROR log on ImapTimeoutException, this error 
> occured at every synchronisation attempt, as shown in opush.log 
> enclosed file.
> After restarting opush service, obm-tomcat service and even the VM, 
> the problem still persists.
> After removing and re-installing opush and obm-sync, the problem still 
> persists.
> Could you provide us some information to debug this issue please ?
> Does a file or a record in tables opush_* lock this synchronisation 
> process ?
> Best regards,
> Benoit Croquin
>
>
>
> _______________________________________________
> Obm mailing list
> Obm at list.obm.org
> http://list.obm.org/listinfo/obm

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