[Obm] ERROR in opush.log file ImapTimeoutException

[Thomas Hilaire]

Hello,

Can you confirm that your synchronization was working but it has stopped 
suddently ?
In such case, it may come from a change on the configuration of your 
imap or opush servers ?

Please first try with a higher timeout value to be sure that it's not a 
regular timeout.
Set "imap.timeoutInMs=60000" in /etc/opush/mail_conf.ini then restart 
opush and retry a sync.

Also, opush is trying to initiate a STARTTLS command on your imap 
connection.
Are you sure that your imap server is well configured to accept it ?
Try to disable that with "imap.activateTLS=false" to see if you continue 
to have connection troubles.

Regards,

Thomas Hilaire - Linagora LGS/R&D
Lead-Tech OBM
Dev Open-Paas
+33 6 43 65 66 03
thilaire at linagora.com

On 01/05/2016 06:01 PM, Benoit CROQUIN wrote:
>
> Hello,
>
> Thanks for your quick answer.
>
> Please find the following results and enclosed opush.log file :
>
> ·Configured IP address :
>
> Imap_frontend                127.0.0.1
>
> Imap     127.0.0.1
>
> smtp_out           127.0.0.1
>
> ·telnet 127.0.0.1 143
>
> root at enzo-rosso:~# telnet 127.0.0.1 143
>
> Trying 127.0.0.1...
>
> Connected to 127.0.0.1.
>
> Escape character is '^]'.
>
> * OK [CAPABILITY IMAP4rev1 LITERAL+ ID ENABLE STARTTLS AUTH=PLAIN 
> SASL-IR] enzo-rosso Cyrus IMAP v2.4.16-Debian-2.4.16-2~obm60+1 server 
> ready
>
> ·IMAP timeout of opush has been increased  to 10000 but 
> synchronization still fails after restarting opush service
>
> Thanks,
>
> Regards,
>
> *Benoit CROQUIN*
>
> *De :*Obm [mailto:obm-bounces at list.obm.org] *De la part de* David 
> DOLCIMASCOLO
> *Envoyé :* mardi 5 janvier 2016 16:22
> *À :* obm at list.obm.org
> *Objet :* Re: [Obm] ERROR in opush.log file ImapTimeoutException
>
> Hello,
>
> Your IMAP server is probably slow to answer, if reachable at all.
> Can you do the following and give us the results here:
>
>   * The configured IP address of your /imap_frontend/, /imap/ and
>     /smtp_out/ hosts for your domain.
>   * On the opush machine, /telnet <ip address of the IMAP server> 143/
>   * Increase the IMAP timeout of opush, as documented in
>     http://docs.obm.org/opush/opush.html#_mail_configuration
>     <http://docs.obm.org/opush/opush.html#_mail_configuration>, then
>     restart opush and try again.
>
> And please send a complete log file exposing the issue, not just the 
> stacktrace.
>
> Thanks,
> Regards,
>
> David DOLCIMASCOLO
> Resp. Equipe OBM / OBM Team Lead
> Resp. Adjoint Equipe OpenPaas / OpenPaas Team Deputy
> -------------------------------------------
> +33 6 76 20 62 28
> -------------------------------------------
> 80 rue Roque de Fillol
> 92800 Puteaux
> FRANCE
> -------------------------------------------
> Message envoyé avec OBM, La messagerie Libre :http://www.obm.org/
>
> Le 05/01/2016 16:15, Benoit CROQUIN a écrit :
>
>     1.Reference : OBMFULL-6446
>     <https://ci-obm.linagora.com/jira/browse/OBMFULL-6446>
>
>     Dear Sir,
>     We face up with a synchronisation problem.
>     Mobile devices like phones are no more synchronized with obm.
>     If the devices are well listed in obm configuration page as shown
>     in enclosed file : periphMobile.JPG, there is no first
>     synchronisation.
>     Opush log file contains ERROR log on ImapTimeoutException, this
>     error occured at every synchronisation attempt, as shown in
>     opush.log enclosed file.
>     After restarting opush service, obm-tomcat service and even the
>     VM, the problem still persists.
>     After removing and re-installing opush and obm-sync, the problem
>     still persists.
>     Could you provide us some information to debug this issue please ?
>     Does a file or a record in tables opush_* lock this
>     synchronisation process ?
>     Best regards,
>     Benoit Croquin
>
>
>
>
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>
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>
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>
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>
>
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