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<p class="MsoNormal"><span style="color:#1F497D">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Thanks for your quick answer.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Please find the following results and enclosed opush.log file :
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l2 level1 lfo4"><![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:#1F497D">Configured IP address :<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> Imap_frontend 127.0.0.1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> Imap 127.0.0.1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> smtp_out 127.0.0.1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l2 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">telnet 127.0.0.1 143<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:10.0pt;color:#1F497D">root@enzo-rosso:~# telnet 127.0.0.1 143<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">Trying 127.0.0.1...<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">Connected to 127.0.0.1.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">Escape character is '^]'.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">* OK [CAPABILITY IMAP4rev1 LITERAL+ ID ENABLE STARTTLS AUTH=PLAIN SASL-IR] enzo-rosso Cyrus IMAP v2.4.16-Debian-2.4.16-2~obm60+1 server ready<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l2 level1 lfo4"><![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:#1F497D">IMAP timeout of opush has been increased to 10000 but synchronization still fails after restarting opush service<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Regards,</span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#5F497A;mso-fareast-language:FR">Benoit CROQUIN</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#5F497A;mso-fareast-language:FR"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;mso-fareast-language:FR">De :</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;mso-fareast-language:FR"> Obm [mailto:obm-bounces@list.obm.org]
<b>De la part de</b> David DOLCIMASCOLO<br>
<b>Envoyé :</b> mardi 5 janvier 2016 16:22<br>
<b>À :</b> obm@list.obm.org<br>
<b>Objet :</b> Re: [Obm] ERROR in opush.log file ImapTimeoutException<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<br>
<br>
Your IMAP server is probably slow to answer, if reachable at all.<br>
Can you do the following and give us the results here:<o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
The configured IP address of your <i>imap_frontend</i>, <i>imap</i> and <i>smtp_out</i> hosts for your domain.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
On the opush machine, <i>telnet <ip address of the IMAP server> 143</i><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Increase the IMAP timeout of opush, as documented in <a href="http://docs.obm.org/opush/opush.html#_mail_configuration">
http://docs.obm.org/opush/opush.html#_mail_configuration</a>, then restart opush and try again.<o:p></o:p></li></ul>
<p>And please send a complete log file exposing the issue, not just the stacktrace.<o:p></o:p></p>
<p>Thanks,<br>
Regards,<o:p></o:p></p>
<pre>David DOLCIMASCOLO<o:p></o:p></pre>
<pre>Resp. Equipe OBM / OBM Team Lead<o:p></o:p></pre>
<pre>Resp. Adjoint Equipe OpenPaas / OpenPaas Team Deputy<o:p></o:p></pre>
<pre>-------------------------------------------<o:p></o:p></pre>
<pre>+33 6 76 20 62 28<o:p></o:p></pre>
<pre>-------------------------------------------<o:p></o:p></pre>
<pre>80 rue Roque de Fillol<o:p></o:p></pre>
<pre>92800 Puteaux<o:p></o:p></pre>
<pre>FRANCE<o:p></o:p></pre>
<pre>-------------------------------------------<o:p></o:p></pre>
<pre>Message envoyé avec OBM, La messagerie Libre : <a href="http://www.obm.org/">http://www.obm.org/</a><o:p></o:p></pre>
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<p class="MsoNormal">Le 05/01/2016 16:15, Benoit CROQUIN a écrit :<o:p></o:p></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal" style="margin-left:0cm;text-indent:-18.0pt;line-height:15.0pt;mso-list:l0 level1 lfo3;background:white">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Reference :
</span><span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#333333"><a href="https://ci-obm.linagora.com/jira/browse/OBMFULL-6446"><span style="color:#3B73AF">OBMFULL-6446</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Dear Sir,<br>
We face up with a synchronisation problem.<br>
Mobile devices like phones are no more synchronized with obm.<br>
If the devices are well listed in obm configuration page as shown in enclosed file : periphMobile.JPG, there is no first synchronisation.<br>
Opush log file contains ERROR log on ImapTimeoutException, this error occured at every synchronisation attempt, as shown in opush.log enclosed file.<br>
After restarting opush service, obm-tomcat service and even the VM, the problem still persists.<br>
After removing and re-installing opush and obm-sync, the problem still persists.<br>
Could you provide us some information to debug this issue please ?<br>
Does a file or a record in tables opush_* lock this synchronisation process ?<br>
</span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Best regards,<br>
Benoit Croquin</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:FR"><br>
<br>
<br>
<o:p></o:p></span></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>Obm mailing list<o:p></o:p></pre>
<pre><a href="mailto:Obm@list.obm.org">Obm@list.obm.org</a><o:p></o:p></pre>
<pre><a href="http://list.obm.org/listinfo/obm">http://list.obm.org/listinfo/obm</a><o:p></o:p></pre>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:FR"><o:p> </o:p></span></p>
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