[Obm] ERROR in opush.log file ImapTimeoutException

[Benoit CROQUIN]

1.    Reference : OBMFULL-6446<https://ci-obm.linagora.com/jira/browse/OBMFULL-6446>


Dear Sir,
We face up with a synchronisation problem.
Mobile devices like phones are no more synchronized with obm.
If the devices are well listed in obm configuration page as shown in enclosed file : periphMobile.JPG, there is no first synchronisation.
Opush log file contains ERROR log on ImapTimeoutException, this error occured at every synchronisation attempt, as shown in opush.log enclosed file.
After restarting opush service, obm-tomcat service and even the VM, the problem still persists.
After removing and re-installing opush and obm-sync, the problem still persists.
Could you provide us some information to debug this issue please ?
Does a file or a record in tables opush_* lock this synchronisation process ?
Best regards,
Benoit Croquin

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://list.obm.org/archives/obm/attachments/20160105/071016be/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: periphMobile.jpg
Type: image/jpeg
Size: 15276 bytes
Desc: periphMobile.jpg
URL: <http://list.obm.org/archives/obm/attachments/20160105/071016be/attachment-0001.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: opush.log
Type: application/octet-stream
Size: 10183 bytes
Desc: opush.log
URL: <http://list.obm.org/archives/obm/attachments/20160105/071016be/attachment-0001.obj>