<html>
<head>
<meta content="text/html; charset=windows-1252"
http-equiv="Content-Type">
</head>
<body text="#000000" bgcolor="#FFFFFF">
Hello,<br>
<br>
Your IMAP server is probably slow to answer, if reachable at all.<br>
Can you do the following and give us the results here:<br>
<ul>
<li>The configured IP address of your <i>imap_frontend</i>, <i>imap</i>
and <i>smtp_out</i> hosts for your domain.<br>
</li>
<li>On the opush machine, <i>telnet <ip address of the IMAP
server> 143</i></li>
<li>Increase the IMAP timeout of opush, as documented in
<a class="moz-txt-link-freetext" href="http://docs.obm.org/opush/opush.html#_mail_configuration">http://docs.obm.org/opush/opush.html#_mail_configuration</a>, then
restart opush and try again.</li>
</ul>
<p>And please send a complete log file exposing the issue, not just
the stacktrace.<br>
</p>
<p>Thanks,<br>
Regards,<i><br>
</i></p>
<pre class="moz-signature" cols="72">David DOLCIMASCOLO
Resp. Equipe OBM / OBM Team Lead
Resp. Adjoint Equipe OpenPaas / OpenPaas Team Deputy
-------------------------------------------
+33 6 76 20 62 28
-------------------------------------------
80 rue Roque de Fillol
92800 Puteaux
FRANCE
-------------------------------------------
Message envoyé avec OBM, La messagerie Libre : <a class="moz-txt-link-freetext" href="http://www.obm.org/">http://www.obm.org/</a></pre>
<div class="moz-cite-prefix">Le 05/01/2016 16:15, Benoit CROQUIN a
écrit :<br>
</div>
<blockquote
cite="mid:49F090B8366569499E90E0FC5C34F86401D152AC71@LAB-SRV-DC01.actys.intra"
type="cite">
<meta http-equiv="Content-Type" content="text/html;
charset=windows-1252">
<meta name="Generator" content="Microsoft Word 14 (filtered
medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Texte de bulles Car";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";
mso-fareast-language:EN-US;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.TextedebullesCar
{mso-style-name:"Texte de bulles Car";
mso-style-priority:99;
mso-style-link:"Texte de bulles";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:70.85pt 70.85pt 70.85pt 70.85pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1075736212;
mso-list-template-ids:-87532508;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="WordSection1">
<p class="MsoNormal"
style="margin-left:0cm;text-indent:-18.0pt;line-height:15.0pt;mso-list:l0
level1 lfo1;background:white">
<!--[if !supportLists]--><span
style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#333333"><span
style="mso-list:Ignore">1.<span style="font:7.0pt
"Times New Roman"">
</span></span></span><!--[endif]--><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"
lang="EN-US">Reference :
</span><span
style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#333333"><a
moz-do-not-send="true"
href="https://ci-obm.linagora.com/jira/browse/OBMFULL-6446"><span
style="color:#3B73AF">OBMFULL-6446</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"
lang="EN-US">Dear Sir,<br>
We face up with a synchronisation problem.<br>
Mobile devices like phones are no more synchronized with
obm.<br>
If the devices are well listed in obm configuration page as
shown in enclosed file : periphMobile.JPG, there is no first
synchronisation.<br>
Opush log file contains ERROR log on ImapTimeoutException,
this error occured at every synchronisation attempt, as
shown in opush.log enclosed file.<br>
After restarting opush service, obm-tomcat service and even
the VM, the problem still persists.<br>
After removing and re-installing opush and obm-sync, the
problem still persists.<br>
Could you provide us some information to debug this issue
please ?<br>
Does a file or a record in tables opush_* lock this
synchronisation process ?<br>
</span><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Best
regards,<br>
Benoit Croquin<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<br>
<pre wrap="">_______________________________________________
Obm mailing list
<a class="moz-txt-link-abbreviated" href="mailto:Obm@list.obm.org">Obm@list.obm.org</a>
<a class="moz-txt-link-freetext" href="http://list.obm.org/listinfo/obm">http://list.obm.org/listinfo/obm</a>
</pre>
</blockquote>
<br>
</body>
</html>