<html>
<head>
<meta content="text/html; charset=windows-1252"
http-equiv="Content-Type">
</head>
<body text="#000000" bgcolor="#FFFFFF">
Hello,<br>
<br>
Can you confirm that your synchronization was working but it has
stopped suddently ?<br>
In such case, it may come from a change on the configuration of your
imap or opush servers ?<br>
<br>
Please first try with a higher timeout value to be sure that it's
not a regular timeout.<br>
Set "imap.timeoutInMs=60000" in /etc/opush/mail_conf.ini then
restart opush and retry a sync.<br>
<br>
Also, opush is trying to initiate a STARTTLS command on your imap
connection.<br>
Are you sure that your imap server is well configured to accept it ?<br>
Try to disable that with "imap.activateTLS=false" to see if you
continue to have connection troubles.<br>
<br>
Regards,<br>
<br>
<pre class="moz-signature" cols="72">Thomas Hilaire - Linagora LGS/R&D
Lead-Tech OBM
Dev Open-Paas
+33 6 43 65 66 03
<a class="moz-txt-link-abbreviated" href="mailto:thilaire@linagora.com">thilaire@linagora.com</a></pre>
<div class="moz-cite-prefix">On 01/05/2016 06:01 PM, Benoit CROQUIN
wrote:<br>
</div>
<blockquote
cite="mid:49F090B8366569499E90E0FC5C34F86401D152ADAB@LAB-SRV-DC01.actys.intra"
type="cite">
<meta http-equiv="Content-Type" content="text/html;
charset=windows-1252">
<meta name="Generator" content="Microsoft Word 14 (filtered
medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
color:black;
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
color:black;
mso-fareast-language:EN-US;}
pre
{mso-style-priority:99;
mso-style-link:"Préformaté HTML Car";
margin:0cm;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";
color:black;
mso-fareast-language:FR;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Texte de bulles Car";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";
color:black;
mso-fareast-language:EN-US;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
color:black;
mso-fareast-language:EN-US;}
span.PrformatHTMLCar
{mso-style-name:"Préformaté HTML Car";
mso-style-priority:99;
mso-style-link:"Préformaté HTML";
font-family:Consolas;
color:black;}
span.TextedebullesCar
{mso-style-name:"Texte de bulles Car";
mso-style-priority:99;
mso-style-link:"Texte de bulles";
font-family:"Tahoma","sans-serif";}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle23
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:70.85pt 70.85pt 70.85pt 70.85pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1075736212;
mso-list-template-ids:-87532508;}
@list l0:level1
{mso-level-tab-stop:36.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level2
{mso-level-tab-stop:72.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level3
{mso-level-tab-stop:108.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level4
{mso-level-tab-stop:144.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level5
{mso-level-tab-stop:180.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level6
{mso-level-tab-stop:216.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level7
{mso-level-tab-stop:252.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level8
{mso-level-tab-stop:288.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level9
{mso-level-tab-stop:324.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1
{mso-list-id:1270695998;
mso-list-template-ids:-2044568170;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:36.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:72.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:108.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level4
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:144.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level5
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:180.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:216.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level7
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:252.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level8
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:288.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:324.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2
{mso-list-id:1348019686;
mso-list-type:hybrid;
mso-list-template-ids:952688292 67895297 67895299 67895301 67895297 67895299 67895301 67895297 67895299 67895301;}
@list l2:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l2:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l2:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l2:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l2:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l2:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l2:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l2:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l2:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">Thanks
for your quick answer.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">Please
find the following results and enclosed opush.log file :
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoListParagraph"
style="text-indent:-18.0pt;mso-list:l2 level1 lfo4"><!--[if !supportLists]--><span
style="font-family:Symbol;color:#1F497D" lang="EN-US"><span
style="mso-list:Ignore">·<span style="font:7.0pt
"Times New Roman"">
</span></span></span><!--[endif]--><span
style="color:#1F497D" lang="EN-US">Configured IP address :<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">
Imap_frontend 127.0.0.1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">
Imap 127.0.0.1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">
smtp_out 127.0.0.1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph"
style="text-indent:-18.0pt;mso-list:l2 level1 lfo4"><!--[if !supportLists]--><span
style="font-family:Symbol;color:#1F497D"><span
style="mso-list:Ignore">·<span style="font:7.0pt
"Times New Roman"">
</span></span></span><!--[endif]--><span
style="color:#1F497D">telnet 127.0.0.1 143<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span
style="font-size:10.0pt;color:#1F497D">root@enzo-rosso:~#
telnet 127.0.0.1 143<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span
style="font-size:10.0pt;color:#1F497D" lang="EN-US">Trying
127.0.0.1...<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span
style="font-size:10.0pt;color:#1F497D" lang="EN-US">Connected
to 127.0.0.1.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span
style="font-size:10.0pt;color:#1F497D" lang="EN-US">Escape
character is '^]'.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span
style="font-size:10.0pt;color:#1F497D" lang="EN-US">* OK
[CAPABILITY IMAP4rev1 LITERAL+ ID ENABLE STARTTLS AUTH=PLAIN
SASL-IR] enzo-rosso Cyrus IMAP
v2.4.16-Debian-2.4.16-2~obm60+1 server ready<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span
style="font-size:10.0pt;color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoListParagraph"
style="text-indent:-18.0pt;mso-list:l2 level1 lfo4"><!--[if !supportLists]--><span
style="font-family:Symbol;color:#1F497D" lang="EN-US"><span
style="mso-list:Ignore">·<span style="font:7.0pt
"Times New Roman"">
</span></span></span><!--[endif]--><span
style="color:#1F497D" lang="EN-US">IMAP timeout of opush has
been increased to 10000 but synchronization still fails
after restarting opush service<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">Regards,</span><span
style="font-size:10.0pt;color:#1F497D" lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span
style="font-size:10.0pt;color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span
style="color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#5F497A;mso-fareast-language:FR"
lang="EN-US">Benoit CROQUIN</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#5F497A;mso-fareast-language:FR"
lang="EN-US"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;mso-fareast-language:FR">De :</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;mso-fareast-language:FR">
Obm [<a class="moz-txt-link-freetext" href="mailto:obm-bounces@list.obm.org">mailto:obm-bounces@list.obm.org</a>]
<b>De la part de</b> David DOLCIMASCOLO<br>
<b>Envoyé :</b> mardi 5 janvier 2016 16:22<br>
<b>À :</b> <a class="moz-txt-link-abbreviated" href="mailto:obm@list.obm.org">obm@list.obm.org</a><br>
<b>Objet :</b> Re: [Obm] ERROR in opush.log file
ImapTimeoutException<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<br>
<br>
Your IMAP server is probably slow to answer, if reachable at
all.<br>
Can you do the following and give us the results here:<o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1
level1 lfo1">
The configured IP address of your <i>imap_frontend</i>, <i>imap</i>
and <i>smtp_out</i> hosts for your domain.<o:p></o:p></li>
<li class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1
level1 lfo1">
On the opush machine, <i>telnet <ip address of the IMAP
server> 143</i><o:p></o:p></li>
<li class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1
level1 lfo1">
Increase the IMAP timeout of opush, as documented in <a
moz-do-not-send="true"
href="http://docs.obm.org/opush/opush.html#_mail_configuration">
<a class="moz-txt-link-freetext" href="http://docs.obm.org/opush/opush.html#_mail_configuration">http://docs.obm.org/opush/opush.html#_mail_configuration</a></a>,
then restart opush and try again.<o:p></o:p></li>
</ul>
<p>And please send a complete log file exposing the issue, not
just the stacktrace.<o:p></o:p></p>
<p>Thanks,<br>
Regards,<o:p></o:p></p>
<pre>David DOLCIMASCOLO<o:p></o:p></pre>
<pre>Resp. Equipe OBM / OBM Team Lead<o:p></o:p></pre>
<pre>Resp. Adjoint Equipe OpenPaas / OpenPaas Team Deputy<o:p></o:p></pre>
<pre>-------------------------------------------<o:p></o:p></pre>
<pre>+33 6 76 20 62 28<o:p></o:p></pre>
<pre>-------------------------------------------<o:p></o:p></pre>
<pre>80 rue Roque de Fillol<o:p></o:p></pre>
<pre>92800 Puteaux<o:p></o:p></pre>
<pre>FRANCE<o:p></o:p></pre>
<pre>-------------------------------------------<o:p></o:p></pre>
<pre>Message envoyé avec OBM, La messagerie Libre : <a moz-do-not-send="true" href="http://www.obm.org/">http://www.obm.org/</a><o:p></o:p></pre>
<div>
<p class="MsoNormal">Le 05/01/2016 16:15, Benoit CROQUIN a
écrit :<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"
style="margin-left:0cm;text-indent:-18.0pt;line-height:15.0pt;mso-list:l0
level1 lfo3;background:white">
<!--[if !supportLists]--><span style="mso-list:Ignore">1.<span
style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]--><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">Reference :
</span><span
style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#333333"><a
moz-do-not-send="true"
href="https://ci-obm.linagora.com/jira/browse/OBMFULL-6446"><span
style="color:#3B73AF">OBMFULL-6446</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">Dear Sir,<br>
We face up with a synchronisation problem.<br>
Mobile devices like phones are no more synchronized with
obm.<br>
If the devices are well listed in obm configuration page
as shown in enclosed file : periphMobile.JPG, there is no
first synchronisation.<br>
Opush log file contains ERROR log on ImapTimeoutException,
this error occured at every synchronisation attempt, as
shown in opush.log enclosed file.<br>
After restarting opush service, obm-tomcat service and
even the VM, the problem still persists.<br>
After removing and re-installing opush and obm-sync, the
problem still persists.<br>
Could you provide us some information to debug this issue
please ?<br>
Does a file or a record in tables opush_* lock this
synchronisation process ?<br>
</span><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Best
regards,<br>
Benoit Croquin</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";mso-fareast-language:FR"><br>
<br>
<br>
<o:p></o:p></span></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>Obm mailing list<o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="mailto:Obm@list.obm.org">Obm@list.obm.org</a><o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="http://list.obm.org/listinfo/obm">http://list.obm.org/listinfo/obm</a><o:p></o:p></pre>
</blockquote>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";mso-fareast-language:FR"><o:p> </o:p></span></p>
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<br>
<pre wrap="">_______________________________________________
Obm mailing list
<a class="moz-txt-link-abbreviated" href="mailto:Obm@list.obm.org">Obm@list.obm.org</a>
<a class="moz-txt-link-freetext" href="http://list.obm.org/listinfo/obm">http://list.obm.org/listinfo/obm</a>
</pre>
</blockquote>
<br>
</body>
</html>