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<![if !supportLists]><span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#333333"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Reference :
</span><span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#333333"><a href="https://ci-obm.linagora.com/jira/browse/OBMFULL-6446"><span style="color:#3B73AF">OBMFULL-6446</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Dear Sir,<br>
We face up with a synchronisation problem.<br>
Mobile devices like phones are no more synchronized with obm.<br>
If the devices are well listed in obm configuration page as shown in enclosed file : periphMobile.JPG, there is no first synchronisation.<br>
Opush log file contains ERROR log on ImapTimeoutException, this error occured at every synchronisation attempt, as shown in opush.log enclosed file.<br>
After restarting opush service, obm-tomcat service and even the VM, the problem still persists.<br>
After removing and re-installing opush and obm-sync, the problem still persists.<br>
Could you provide us some information to debug this issue please ?<br>
Does a file or a record in tables opush_* lock this synchronisation process ?<br>
</span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Best regards,<br>
Benoit Croquin<o:p></o:p></span></p>
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