[Obm] Incidents and time management

[Pierre BAUDRACCO]

Jasper van der Marel <vdmarel at stone-it.com> a écrit :

> Hi,
>
> There is no relation between incidents and timemanagement.
>
> Incidents <-> Support Contract
> Projects <-> Time Management
>
> but NOT
>
> Incidents <-> Time Management
> or
> Incidents <-> Projects
>
> Can there be such a relation ? Then I can see my spend time on incidents
> in my time management.

You are right.
And it's a question we are facing every day for
Incident <-> Time management.
We use a global project called "support" where all time spent on  
incidents is writen.
If you want a contract detail, you go to the contract, but if you want  
the global time spent by the support team, you go the the "support"  
project


for Incident <-> Project, we use other tools


--
Pierre Baudracco - pierre.baudracco at aliasource.fr - www.aliasource.fr
AliaSource - Groupe LINAGORA Toulouse 05 62 19 24 91 - Paris 01 58 18 68 28